What does ProFM Helpdesk monthly-fee service provide to you?

If you wish to use our helpdesk system professionally, please read the details of our Premium service. With the help of the Premium service, you will have access to numerous additional functions and advantages, which provide a solid software background for professional operation.

Content of the ProFM Helpdesk Premium basic package:

• Capability of simultaneous management of an unlimited number of operating and maintenance crew
• High-capacity server that is optimized to handle large data quantity
• Displaying the service providers name and logo in headings
• Removal of the "Free" label
• Regular data backups
• Annual change-over (filtering and archiving last year's data)
• SSL encoding of the communication between the web browser and the host server
• Technical support per e-mail

and as per individual requirements...

• Data cleaning
• Data recovery
• Participation in data processing and data maintenance
• Initial data migration from existing data sources
• Creating customized reports
• Capability of integration with other vintoCON products
• Capability of integration with external systems
• Individual software development, customization

For rates of the ProFM Helpdesk Editions, please check out our ProFM Helpdesk Price Calculator.

Comparison of the ProFM Helpdesk Editions:

Function	ProFM Helpdesk Cloud Basic	ProFM Helpdesk Cloud	ProFM Helpdesk Enterprise
Pricing	Free	149 USD1	Custom
Unlimited breakdown reporting function
Availability of one operator user
Availability of one repairman
Entire breakdown reporting interface for one client
Display of the name and logo of the service provider
"Free" label not visible
Extendable with new clients
Extendable with new operator/repairman users
Requester authorization
Windows authentication
Custom workflow
Client privileges for requesters
Accessing Helpdesk from ArchiCAD2
Create new requests from ArchiCAD with a screenshot2
Equipment management
Accessing Helpdesk from mobile devices3
Create new requests from mobile devices with photo3
Support of SSL safe data handling
High-capacity server			n/a
Regular data backups from the server			n/a
Handover of saved data as required			n/a
If required, assistance in the client's data import
Can be integrated with the ArchiFM maintenance system
Can be integrated with the ArchiFM web reporting system
Customizable reports based on individual requirements
Customizable and extendable based on individual requirements
Free technical support	one week	unlimited time	unlimited time