ProFM Helpdesk - Helpdesk Editions
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ProFM Helpdesk - FREE
web based breakdown reporting and issue tracking service from vintoCON!

ProFM Helpdesk - FREE web based breakdown reporting and tracking service from vintoCON!

To order the Premium service, please write to the following address: sales@vintocon.com or contact our representative personally.

What does ProFM Helpdesk monthly-fee service provide to you?

If you wish to use our helpdesk system professionally, please read the details of our Premium service. With the help of the Premium service, you will have access to numerous additional functions and advantages, which provide a solid software background for professional operation.

Content of the ProFM Helpdesk Premium basic package:

  • Capability of simultaneous management of an unlimited number of operating and maintenance crew
  • High-capacity server that is optimized to handle large data quantity
  • Displaying the service providers name and logo in headings
  • Removal of the "Free" label
  • Regular data backups
  • Annual change-over (filtering and archiving last year's data)
  • SSL encoding of the communication between the web browser and the host server
  • Technical support per e-mail

and as per individual requirements...

  • Data cleaning
  • Data recovery
  • Participation in data processing and data maintenance
  • Initial data migration from existing data sources
  • Creating customized reports
  • Capability of integration with other vintoCON products
  • Capability of integration with external systems
  • Individual software development, customization

For rates of the ProFM Helpdesk Editions, please check out our ProFM Helpdesk Price Calculator.


Comparison of the ProFM Helpdesk Editions:

Function ProFM Helpdesk Cloud Basic ProFM Helpdesk Cloud ProFM Helpdesk Enterprise
Pricing Free 149 USD1 Custom
Unlimited breakdown reporting function Contains Contains Contains
Availability of one operator user Contains Contains Contains
Availability of one repairman Contains Contains Contains
Entire breakdown reporting interface for one client Contains Contains Contains
Display of the name and logo of the service provider Contains Contains Contains
"Free" label not visible Doesn't contain Contains Contains
Extendable with new clients Doesn't contain Contains Contains
Extendable with new operator/repairman users Doesn't contain Contains Contains
Requester authorization Doesn't contain Contains Contains
Windows authentication Doesn't contain Doesn't contain Contains
Custom workflow Doesn't contain Contains Contains
Client privileges for requesters Doesn't contain Doesn't contain Contains
Accessing Helpdesk from ArchiCAD2 Doesn't contain Contains Contains
Create new requests from ArchiCAD with a screenshot2 Doesn't contain Contains Contains
Equipment management Doesn't contain Contains Contains
Accessing Helpdesk from mobile devices3 Doesn't contain Contains Contains
Create new requests from mobile devices with photo3 Doesn't contain Contains Contains
Support of SSL safe data handling Doesn't contain Contains Contains
High-capacity server Doesn't contain Contains n/a
Regular data backups from the server Doesn't contain Contains n/a
Handover of saved data as required Doesn't contain Contains n/a
If required, assistance in the client's data import Doesn't contain Contains Contains
Can be integrated with the ArchiFM maintenance system Doesn't contain Doesn't contain Contains
Can be integrated with the ArchiFM web reporting system Doesn't contain Doesn't contain Contains
Customizable reports based on individual requirements Doesn't contain Doesn't contain Contains
Customizable and extendable based on individual requirements Doesn't contain Doesn't contain Contains
Free technical support one week unlimited time unlimited time

1 Monthly fee: 149 USD/user, Yearly fee: 1639 USD/user: 1 month free
2 Using a free ArchiCAD add-on
3 Using a ArchiFM Maintenance for Mobile Free or Pro (149 USD/license)
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